Terms & Policies

1. Introduction

Riverbank Recruitment Ltd ("we", "us", "our") is committed to protecting the privacy of candidates, clients, and visitors. This policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect the following personal data:

• Identity Data: Name, date of birth, gender, nationality.
• Contact Data: Email address, phone number, postal address.
• Professional Data: CV, qualifications, employment history, references, right-to-work documentation.
• Technical Data: IP address, browser type, device information, cookies.
• Usage Data: How you use our website and services.

3. How We Use Your Data

We process personal data for the following purposes:

• Matching candidates with suitable job opportunities.
• Managing client relationships and recruitment assignments.
• Verifying candidate identity, qualifications, and right to work.
• Communicating about vacancies, services, and industry insights.
• Complying with legal and regulatory obligations.
• Improving our website and services through analytics.

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

• Consent: Where you have given clear consent for us to process your data.
• Contract: Where processing is necessary for the performance of a contract with you.
• Legitimate Interest: Where processing is necessary for our legitimate business interests, such as matching candidates with roles.
• Legal Obligation: Where we are required to process data to comply with the law.

5. Data Sharing

We may share your data with:

• Prospective employers or clients (with your consent).
• Background-checking and referencing services.
• IT service providers who support our systems.
• Legal or regulatory authorities where required by law.

We will never sell your personal data to third parties.

6. International Transfers

As we operate internationally (UK, USA, Ireland, Europe, Australia & Singapore), your data may be transferred outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Candidate data is typically retained for up to 3 years after last contact, unless you request earlier deletion.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Restrict or object to processing of your data.
• Request data portability.
• Withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact us at info@riverbankrecruitment.com.

9. Contact & Complaints

If you have concerns about how we handle your data, please contact us at info@riverbankrecruitment.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.